Healthcare support that lets your practice focus on patients.
Revenue cycle management, medical scribing, virtual assistance, chronic care planning and digital marketing, delivered by a clinically informed team for U.S. healthcare practices.
- Supporting U.S. healthcare practices
- HIPAA-Compliant
- Remote support, real-time scribing
What does Masscare do?
Masscare is a healthcare support company that provides remote revenue cycle management, real-time medical scribing, medical virtual assistants, Chronic Care Management (CCM) care planning and healthcare digital marketing for U.S. medical practices. Its clinically informed team adapts to each practice's systems and workflows, and practices can use one service or combine several.
- Supports primary care, urgent care, wound care, specialty and multi-provider practices
- Team experience with Athenahealth and Valant
- Protected Health Information handled in accordance with HIPAA requirements
- Primary Care
- Urgent Care
- Wound Care
- Specialty Practices
- Multi-Provider Practices
Five services. One dependable team.
From the first online search to the final claim, Masscare supports the marketing, administrative, documentation and care-management work that keeps a practice running.
Revenue Cycle Management
End-to-end billing support for primary care, urgent care and wound care practices.
- Eligibility and benefits verification
- Charge capture and claim submission
- Denial management and A/R follow-up
- CCM, RPM, RTM and cognitive billing
Medical Scribing
Real-time online scribing during live patient encounters, matched to each physician.
- Physician-specific SOAP notes
- Complete EHR documentation
- ICD-10 diagnosis coding
- Reports uploaded for e-signature
Medical Virtual Assistant
Administrative support that keeps patients connected and schedules running smoothly.
- Patient calls and messaging
- Scheduling across multiple providers
- Insurance verification
- Provider and team coordination
CCM Care Planning
Individualized Chronic Care Management care plans built from patient records.
- Record review and condition identification
- Patient-specific goals and interventions
- Medication and history review
- Care team coordination
Digital Marketing
Healthcare-focused marketing for your website, local search visibility, social media and online reviews.
- Website design and SEO
- Google Business Profile optimization
- Social media, content and paid ads
- Reputation management and branding
Use one service, or combine them.
Every practice is different. Our services can be used individually or combined into a support model that fits your providers, specialties and workflows.
Clinically informed support for U.S. healthcare practices
Our team combines clinical knowledge with hands-on U.S. healthcare operations experience, so the work we do on your behalf is careful, accurate and clinically sensible. More about Masscare.
Clinical understanding
Backed by clinical training, we understand patient conditions, functional limitations and treatment goals, not just codes and forms.
U.S. healthcare focused
Hands-on experience across primary care, urgent care and wound care, and with U.S. billing, payer and documentation requirements.
Tailored to every provider
We learn individual documentation preferences, clinical workflows and specialty requirements, then work the way your team works.
Privacy and compliance first
Protected Health Information is handled in accordance with HIPAA requirements, with strict confidentiality in every workflow.
Who Masscare is best for
A quick way to see whether our support matches what your practice needs right now.
Masscare is a strong fit if your practice:
- Is a primary care, urgent care, wound care, specialty or multi-provider practice
- Has physicians finishing notes after clinic hours Medical Scribing
- Is seeing denials, slow payments or aged A/R Revenue Cycle Management
- Is missing calls or struggling to keep schedules and insurance verification current Medical Virtual Assistant
- Has patients who qualify for Chronic Care Management but no time to build care plans CCM Care Planning
- Wants to be easier to find online, with an up-to-date website, profile and reviews Digital Marketing
Who we may not suit
We may not be the right fit if you need staff on-site at your clinic. Masscare is fully remote, working inside the tools your team already uses.
Not sure which side you are on? An introductory call is a simple way to find out.
Simple to start. Built to fit your practice.
Discover
We learn about your practice, providers, specialties and priorities.
Tailor
We align to your EHR, documentation preferences and payer needs.
Onboard
We begin supporting your workflows with close communication.
Collaborate
We stay in touch with providers and staff to keep quality high.
We work inside the tools your team already uses.
Our team has hands-on experience in these systems and workflows, and we learn your own setup before we start.
- Athenahealth
- Valant
- EHR Documentation
- Healthcare Portals
- Insurance & Payer Workflows
Accuracy
Complete, properly coded documentation and claims.
Confidentiality
Strict protection of PHI in line with HIPAA requirements.
Continuity of care
Timely coordination that keeps patient care moving.
Hiring in-house vs. working with Masscare
Adding headcount is not the only way to take work off your team. Here is how the two approaches compare.
| Compare | Hiring in-house | Working with Masscare |
|---|---|---|
| Time to start | Recruiting, interviewing and training before work begins | No hiring on your side. We start by learning your practice and aligning to your EHR and payer needs |
| Cost | Salary, benefits, payroll taxes and management time | A service fee agreed with you before we start, with no payroll or benefits to manage |
| Coverage | Set by each employee's schedule | Hours and scope agreed with you before we start |
| Training | You recruit and train each new hire | We learn each provider's documentation preferences and workflows |
| Flexibility | Hiring or letting staff go to change capacity | Use one service or combine them, with changes in scope agreed with you |
| Clinical understanding | Varies by hire | Clinically informed support, backed by clinical training |
You do not have to choose one or the other. Your in-house team can keep the work it does best and hand specific tasks to Masscare. Talk it through on an intro call.
Guides for practice owners and billing teams
Plain-language checklists and articles on billing, scribing, front desk workload and healthcare marketing. See all resources.
Denial Prevention Checklist
10 common claim denials and how to prevent them, in a printable checklist for your front desk and billing team.
Open the checklist ArticleHow to Reduce Claim Denials in Primary Care and Urgent Care
Why claims get denied in busy clinics, five practical fixes, and a short checklist to start with.
Read the article ArticleFront Desk Overload: When to Add a Medical Virtual Assistant
The signs your front desk is stretched too thin, what you can fix yourself, and when remote help makes sense.
Read the article ArticleShould You Outsource Medical Billing? A Practical Checklist
Signs in-house billing is struggling, how in-house, outsourced and hybrid billing compare, what to ask a billing partner, the metrics to track and a checklist to decide.
Read the article ArticleMedical Scribe vs. AI Scribe: Which Fits Your Practice?
How human and AI scribes work, where each fits, what to check on accuracy, privacy and patient consent, and a checklist to help you decide.
Read the article ArticleHIPAA Marketing Rules for Medical Practices
What HIPAA allows for patient testimonials, review replies, tracking pixels, email, texts and health ads, plus the FTC review rules and a checklist.
Read the articleFrequently asked questions about Masscare
Can we use just one service?
Yes. Practices can use any one of Masscare's five services on its own, such as medical scribing or revenue cycle management, or combine several into one support model that fits their providers, specialties and workflows.
Which practices do you support?
We support U.S. healthcare practices, including primary care, urgent care, wound care, specialty and multi-provider practices.
Which systems do you work with?
Our team has experience with Athenahealth and Valant, EHR documentation, healthcare portals and insurance and payer workflows. During onboarding we align to your own EHR and documentation preferences.
Is medical scribing done live?
Yes. We provide real-time online scribing: we join live patient encounters remotely, document in the EHR as the visit happens, code and review for accuracy, then upload the note for physician sign-off.
How do you protect patient information?
Protected Health Information is handled in accordance with HIPAA requirements, with strict confidentiality in every workflow. Please do not send patient information through our website contact form.
How do we get started?
Book an introductory call with Masscare. The four steps are: we learn about your practice, providers and priorities; align to your EHR, documentation preferences and payer needs; begin supporting your workflows with close communication; and stay in touch with providers and staff to keep quality high.
Let's discuss how Masscare can support your practice.
Reach out to arrange an introductory conversation. We would be glad to learn about your practice and show how we can help.